Shipping Policy

1. Order Processing Time

All orders are processed within 1–3 business days after successful payment confirmation.

  • Orders are not processed on Sundays or public holidays.
  • During high-demand periods, processing may take slightly longer.

Once your order is processed, you will receive a confirmation email with tracking details.

2. Shipping Model

Novexa operates on a dropshipping business model.
This means products are shipped directly from our supplier or warehouse partners to your delivery address.

As a result:

  • Products may be shipped from different locations.
  • Multiple items in one order may arrive separately.

3. Delivery Time

Estimated delivery timelines:

  • India: 5–12 business days
  • Remote Areas: 7–15 business days

Delivery time may vary depending on:

  • Customer location
  • Courier partner operations
  • Weather conditions
  • Public holidays or logistics delays

These timelines are estimates and not guaranteed delivery dates.

4. Shipping Charges

  • Shipping charges (if applicable) will be displayed during checkout.
  • Free shipping promotions may be offered on selected products or campaigns.

5. Order Tracking

Once shipped, you will receive:

  • Tracking number via email or SMS
  • Tracking link to monitor delivery status

If you do not receive tracking details within 5 days, please contact us.

6. Delayed or Lost Shipments

While we work with reliable logistics partners, delays may occasionally occur due to:

  • Courier issues
  • Natural events
  • Customs or regional restrictions
  • High seasonal demand

Novexa is not responsible for delays caused by third-party courier services but will assist in resolving delivery issues.

7. Incorrect Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

  • Delivery failure may occur
  • Reshipping charges may apply

Please contact us immediately if you need to update your address after placing an order.

8. Failed Delivery Attempts

If delivery fails due to:

  • Customer unavailable
  • Incorrect address
  • Refusal to accept delivery

The order may be returned or cancelled. Additional shipping charges may apply for reshipment.

9. Damaged Package

If you receive a damaged package:

  • Take clear photos/videos immediately.
  • Contact us within 48 hours of delivery.

Email: contact@shopnovexa.in

10. Contact Information

For shipping-related questions, contact us:

📧 Email: contact@shopnovexa.in
📞 Phone: +91 98252 38803